These Terms and Conditions (the “Terms”) govern your access to and use of the website located at appliancerepairleads.com (the “Site”), and any related services, content, and communications (collectively, the “Services”) provided by Troop Media, LLC, doing business as Appliance Repair Leads (“Appliance Repair Leads,” “we,” “us,” or “our”).

By accessing the Site, submitting a form, calling us, or opting in to receive text messages, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Site or our Services.

1. Who We Are

Troop Media, LLC is the parent company that operates the Appliance Repair Leads brand as a DBA. All references to “Appliance Repair Leads,” “we,” “us,” or “our” in these Terms refer to Troop Media, LLC operating under the Appliance Repair Leads trade name.

2. Description of Services

Appliance Repair Leads provides marketing, advertising, lead-generation, website-design, SEO, automation, and related professional services for appliance-repair businesses and other service providers. Specific deliverables, pricing, and terms applicable to paid engagements will be set forth in a separate written service agreement, proposal, or order form between you and us. In the event of a conflict between these Terms and a signed service agreement, the signed service agreement controls.

3. Eligibility

You must be at least 18 years old and legally able to enter into a binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements and that all information you provide is accurate and complete.

4. SMS / Text Message Program Terms

Appliance Repair Leads operates an SMS messaging program (the “Program”). By providing your mobile phone number to us through a web form, paper form, verbal authorization, or other opt-in method, you expressly consent to receive recurring SMS and MMS text messages from us at the number provided, sent through an automatic telephone dialing system or other technology.

4.1 Program Description. Messages may include appointment confirmations, lead-and-contact notifications, account and service updates, customer support replies, and promotional messages about Appliance Repair Leads’ products, services, offers, and events.

4.2 Consent. Consent to receive marketing text messages is not required to purchase any goods or services from us. You may decline to receive marketing texts and still purchase our Services.

4.3 Message Frequency. Message frequency varies based on your interactions with us and the services you have requested.

4.4 Message & Data Rates. Message and data rates may apply, depending on your mobile plan. Contact your wireless carrier for details about your plan and any associated charges.

4.5 STOP — Opt Out. You may opt out of the Program at any time by texting the keyword STOP to any message you receive from us. After sending STOP, you will receive one confirmation message acknowledging your opt-out, after which you will not receive further messages from the Program. To rejoin, you must opt in again.

4.6 HELP — Assistance. For help, text the keyword HELP to any message you receive from us, email us at hello@appliancerepairleads.com, or call (337) 545-3030.

4.7 Supported Carriers. The Program is available on most major U.S. carriers, including AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, U.S. Cellular, MetroPCS, and others. T-Mobile is not liable for delayed or undelivered messages. Carriers are not liable for delayed or undelivered messages.

4.8 Privacy. Information you provide in connection with the Program is handled in accordance with our Privacy Policy. No mobile information, including phone numbers and SMS opt-in data, will be shared with third parties or affiliates for marketing or promotional purposes.

4.9 Accurate Information. You agree to provide accurate, current, and complete information when opting in. You must notify us promptly if you change or deactivate the mobile phone number you provided. You represent that you are the account holder of, or authorized user with consent to use, the mobile number you provide.

5. Acceptable Use

You agree not to:

• Use the Site or Services for any unlawful, fraudulent, or harmful purpose;
• Attempt to gain unauthorized access to any portion of the Site, our systems, or other users’ accounts;
• Interfere with or disrupt the operation of the Site, including by introducing viruses, malware, or other malicious code;
• Use any automated means (bots, scrapers, crawlers) to access the Site, except for publicly available crawlers operated by search engines in accordance with our robots.txt;
• Reverse engineer, decompile, or attempt to extract the source code of any software underlying the Services;
• Send unsolicited communications, spam, or harassing messages through any feature of the Services;
• Impersonate any person or entity or misrepresent your affiliation with any person or entity;
• Use the Services in any manner that infringes the intellectual property, privacy, or other rights of others.

6. Intellectual Property

The Site and Services, including all content, design, text, graphics, logos, images, software, and trademarks, are owned by or licensed to Troop Media, LLC and are protected by U.S. and international intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for your personal or internal business purposes only. All other rights are reserved. You may not copy, reproduce, modify, distribute, publicly display, or create derivative works of any portion of the Site or Services without our prior written consent.

7. User Submissions

If you submit information, feedback, suggestions, or other content to us through the Site or Services, you grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, transferable license to use, reproduce, modify, and incorporate such submissions for any lawful business purpose, without compensation to you. You represent that you have all rights necessary to grant this license.

8. Third-Party Links & Services

The Site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy practices, or availability of any third-party sites or services. Your dealings with any third party are solely between you and that third party.

9. Disclaimers

THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

We do not guarantee any specific results, lead volume, revenue, ranking, or return on investment from our marketing or lead-generation Services. Marketing outcomes depend on many factors outside of our control, including your industry, market conditions, service area, and the performance of your own business operations.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, TROOP MEDIA, LLC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR THE USE OF (OR INABILITY TO USE) THE SITE OR SERVICES, WHETHER IN CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.

11. Indemnification

You agree to indemnify, defend, and hold harmless Troop Media, LLC and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) your use of the Site or Services, (b) your violation of these Terms, (c) your violation of any applicable law or the rights of any third party, or (d) any content or information you submit to us.

12. Termination

We may suspend or terminate your access to the Site or Services at any time, with or without notice, for any reason, including if we believe you have violated these Terms. Upon termination, your right to use the Site and Services will immediately cease. Sections that by their nature should survive termination (including Sections 6, 9, 10, 11, 13, and 14) will survive.

13. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Louisiana, without regard to its conflict-of-laws principles. The parties agree that any action or proceeding arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in Calcasieu Parish, Louisiana, and each party consents to the personal jurisdiction and venue of those courts.

14. Changes to These Terms

We may revise these Terms from time to time. The “Last Updated” date at the top of this page indicates when the Terms were last revised. Material changes will be communicated by posting the revised Terms on the Site and, where appropriate, by other means. Your continued use of the Site or Services after the effective date of any changes constitutes your acceptance of the revised Terms.

15. Miscellaneous

• Entire Agreement. These Terms, together with our Privacy Policy and any separate signed service agreement, constitute the entire agreement between you and us regarding the Site and Services.
• Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
• No Waiver. Our failure to enforce any provision of these Terms will not constitute a waiver of that or any other provision.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms freely.
• Headings. Section headings are for convenience only and have no legal effect.

16. Contact Us

If you have questions about these Terms, please contact us:

Troop Media, LLC (d/b/a Appliance Repair Leads)
Lake Charles, LA
Email: hello@appliancerepairleads.com
Phone: (337) 545-3030